Solve-IT/GSDO

In this section:

GSDO:

GSDO is a delivery team that provides a single point of contact (SPOC) for IT related issues/queries & end user software management for General Mills end users. As foundational element for IT service management (ITSM), GSDO handles the full lifecycle of IT service delivery, from managing Incidents, service requests & software license management to resolve IT service issues.

Deliverables:

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solveIT Service Desk

  • Respond & Resolve L1&L2 IT issues/queries
  • Monitor outages/interruptions in services
  • Provide Service Catalog & Self Service tools
  • Walk-up Desk Support
  • Metrics, dashboard & reporting
  • C-SAT & D-SAT analytics
  • Continual Improvement & Service excellence
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Software Delivery Services

  • License reclamation & management
  • Purchase of new software (On Demand)
  • Manage Licences New/Transfer request
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Core Functions

  • Act as Single Point of Contact(SPOC)
  • Incident Management Support
  • Request Fulfilment Support
  • Knowledge Management
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Features

  • Multilingual Support
  • Knowledge Base
  • ITIL Alignment
  • SLA based services (ITSM)